Refund policy

REFUND & EXCHANGE

 We prioritize your satisfaction. If you encounter a damaged or defective product, please notify us within 30 days to arrange a replacement at no extra cost. You can also request a return for the defective or damaged product. A shipping label will be provided for your convenience. Refunds will cover the original amount paid, minus shipping fees and discounts, except in cases of incorrect shipments.

 

For non-defective items, only non-personalized items are eligible for return or exchange. If the non-personalized item is returned within 30 days of original purchase date in mint condition, we will issue you Store Credits towards a different items or exchange for a different item of the same value. For exchange reasons not due to defective items, cost of return shipping will be borne by customers.

For personalized items, please understand that as our items are personalized and made to order, they can not returned for any other reasons such as change of mind. For the same reason, we do not offer exchanges for personalized items, such as exchange for item of a different size or color.

 But we are always happy to seek solutions. Please don't hesitate to contact us with your requests via WhatsApp or live chat on the site.

CANCELLATION

Orders can be cancelled within 24 hours of purchase via email. Please include your order number and name.

After the 24-hour grace period, a small cancellation fee can be charged on a case by case basis depending on how far we've come into the production process. Order cancellation will no longer be accepted 2 days from your order date.